Read the Room

When you’re new to a role, it can be hard to understand what others are thinking, how they’re feeling or what they expect from you. But learning to read the room is essential to building strong relationships and working well with others.

Read the Room: Empathize at Work is your practical guide to developing empathy and emotional intelligence in the workplace. It shows you how to tune into the people around you, communicate effectively and adapt your behaviour to different personalities, situations and expectations.

Covering everything from job interviews to working with colleagues, bosses and stakeholders, the book introduces tools like the GROW model, the emotional bank account and stakeholder mapping to help you understand others and respond with confidence.